ORDERING AND PAYMENT

Registration

By registering with One Love Cycling LLC, you will be able to view, track and manage your orders, including setting up a return or exchange. You will also be able to store your payment details on our secure server, which will making checking out quicker and simpler.

However you can also checkout as a guest, this means that you don’t have to create an account with us, although if you want to return or exchange an item, you will have to fill out a returns form which can be found in the “how to make a returns section”

Secure Payment Processing

All payments made on the One Love Cycling  LLC  website are encrypted using secure technology and your card details are not retained or visible to our employees.

Payment Types

One Love Cycling accepts the following payment cards and Paypal. You’ll be charged for your order when the order is placed.

 

Promotional Codes and Gift Vouchers

If you are using a promotional code please enter it in the promotional code box on the basket page. The discount will automatically be calculated. Promotional codes are for one time use only and may not be used in separate orders or applied to different products in the case of an exchange.

If you have a gift voucher please enter in the checkout page and it will automatically calculate your discount. Once purchased gift vouchers are non refundable.

Errors and Omissions

In the case of errors or omissions on the website One Love Cycling  LLC reserves the right to refund your order prior to the goods being dispatched.

One  Love Cycling LLC reserves the right to cancel any order if the product is no longer available. No compensation will be paid in such cases but customers will be notified and reimbursed for the full cost of the order.

Every care has been taken to ensure that the descriptions and specifications of One Love Cycling  products are correct. The colours shown on the website are a close representation, but slight variations in the actual product colours may occur due to different screen resolutions and browsers.

Order Confirmation

You will receive an email to confirm that we have received your order. If you have a problem processing your payment online or are not certain if your payment was successful please call your local Customer Services team.

Prices

Prices are quoted in US Dollars  and exclude sales tax. For international orders, please note that destination  local import duties may be payable by the recipient on receipt of the order.

Out of Stock Product and Pre-Orders

It is not possible to place an order for an out of stock product. You can however express your interest in an item that is not available by using the inform me button on the product page. You will then receive an email as soon as the item becomes available in your chosen size and colour.

Amending or Cancelling an Order

If you have any concerns about an order you’ve already placed please contact your Local Customer Service team. Please note that once an order has been placed One Love Cycling  is unable to amend it. Please set up your return via your account and take advantage of our free returns policy to return any unwanted items for an exchange or refund.